Our service and warranty
High service level and two-year warranty
At Bloomdale Eyewear we do not only aim for a collection of eyewear of the best materials and quality, we also aim for a high service level. We offer a two year warranty on our models, there is the possibility to receive a trial shipment and we deliver quickly and mainly from stock. Even loose parts are shipped the same day.
Submit a warranty request
Warranty on our Bloomdale glasses
Although our eyewear is made with the utmost care, of course a defect or damage to one of our eyewear can occur. Bloomdale offers a two-year warranty on the eyewear from the orderdate. In case of a defect or damage it is best to send an e-mail to: info@bloomdale.eu, with the subject: 'warranty request'.
Did you purchase the eyewear through one of our distributors? If so, please submit your warranty request directly to your distributor.
Please make sure the email contains the following information so we can help you quickly:
- your customer number;
- the model and color number of the glasses;
- the purchase date of the eyewear;
- a clear description of the damage and how the defect occurred;
- one or more detailed photographs of the defect.
After receiving your email and photos, we will let you know as soon as possible if the warranty request has been approved.
It may happen that the photos do not provide sufficient clarity, in which case we may ask you to return the eyewear to us for better evaluation.
Prevention, of course, is better than cure. Therefore, we recommend that you unscrew the glasses screws when removing the demo lenses from the eyewear. By not pushing the demo lenses out of the eyewear, but screwing them out, you can prevent damage to the lacquer of the eyewear.
Frequently Asked Questions
Are you already an existing customer and have you received a login from us? Then you can place orders via the dealer login button (top right in the blue bar) on our website. If you do not have access to the portal yet, you can request an account via the same button. To do so, you need to use the same e-mail address that you provided as your contact information.
If you have any questions or need assistance, please email: info@bloomdale.eu
Did you already receive a password, but forgot it? Then click on the dealer login button, enter your e-mail address (linked to the account) and click on forgot password. You will receive an email link to create a new password.
Not a customer yet, but interested in our Bloomdale label or your own private label? Please contact us via the contact form. We would love to get in touch with you!
Do you unexpectedly have a defect in one of our eyeglasses? In order to help you quickly, we ask you to send us some details and photo material. For more explanation, see ‘"warranty on our glasses"‘ above on this page.. After receiving the information and photos, we will let you know as soon as possible if the warranty request has been approved.
Did you purchase the eyewear through one of our distributors? If so, please submit your warranty request directly to your distributor.
Yeah sure! That is possible. You can contact us at: info@bloomdale.eu or by using the contact form on the contact page.
